# Refund Policy
We want you to be satisfied with your purchase.
## Returns
You may request a return within **14 days** of receiving your order.
To be eligible for a return, the item must:
* Be unused and in its original condition.
* Be returned in its original packaging.
* Include all accessories and documentation.
## Non-Returnable Items
The following items cannot be returned unless they are defective:
* Customized products
* Gift cards
* Downloadable digital products
* Personal care items (where applicable)
## Refunds
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within **5–10 business days**.
## Return Shipping
Unless the item is defective or shipped incorrectly, customers are responsible for return shipping costs.
## Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within **7 days** of delivery with photos of the product.
**Email:** [support@yourstore.com](mailto:support@yourstore.com)